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After-Sales Policy | Factory Store

Applicable only for purchases in Factory Store.

Money Refunds

Only apply if:

The product material does not match the indicated specifications.
The product does not conform to what was offered in its promotion, advertising, or offer.

The timeframe for the money refund will depend on the payment method used for the purchase.

General Provision

All refund requests must be made at Factory Store, and it is essential to present the sales slip or invoice for the purchase.
Incalpaca reserves the right to accept or reject the refund request.